SLA
A service-level agreement (SLA) is (or is part of) a contract where services and delivery times are formally defined with both costs and remediation for failure to deliver.
About: John Borhek
John Borhek is the CEO and Lead Solutions Architect at VMsources Group Inc. John has soup-to-nuts experience in Mission Critical Infrastructure, specializing in hyper-convergence and Cloud Computing, engaging with organizations all over the United States and throughout the Americas.